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How to return
Please follow the appropriate instructions for return carefully as the return process varies for certain products.
You can exchange or refund your online order at the Country Corner store.
To return to store simply present your goods and despatch note and one of our advisors will be happy to process your exchange or refund.
Refunds will be processed to the original payment card, if you do not have the original payment card with you we will not be able to process the refund.
Store refund policy
Should you wish to return an item we will be happy to exchange or refund it within 14 days. We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are damaged.
Without proof of purchase
We will not be able to refund or exchange any product without proof of purchase.
Online refund policy
Country Corner will be happy to exchange or refund your purchase within 14 days of delivery, for collect from store orders the 14 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card.
Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Refund policy exclusions
We are unable to offer an exchange or refund on stoves and altered items unless they are misdescribed or are faulty.
Online cancellation policy
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made to your specification, clearly personalised or unsealed audio or video recording or computer software). Any delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded.
To cancel your order please, email or telephone our Country Corner.