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Delivery times & charges
We despatch the majority of our orders by the next working day.
- Deliveries to UK addresses are made Monday to Friday between 9am to 6pm, excluding Bank Holidays.
- Deliveries to the Scottish Highlands and Islands, offshore locations and Northern Ireland may take a little longer.
- Multiple items may be delivered in more than one parcel and at different times.
*Please note that the following delivery exceptions apply:
|Product Type||Delivery Charge||Delivery Time*|
|Clothing||5.00||Within 24 hours|
|Footware||5.00||Within 24 hours|
|Gifts||5.00||Within 24 hours|
|Wool||Free up to 10 Balls||Within 24 hours|
Order tracking information
We will send you email updates through every stage of your order. In each email your current order's status will be shown. Each order status is explained in the table below.
We deliver most parcels via our courier. You can track these parcels by clicking on the parcel reference link on your email. Once you have clicked on the link you will be directed to the courier website.
|Processing||Your order is being processed.|
|Despatched||Your order has been despatched to the courier.
For heavy and large products your order is ready to be despatched by our carrier. The carrier will contact you to arrange a suitable date for delivery.
||Your order has been cancelled due to stock availability, no payment has been taken.
|Return received||Your return has been received. However, due to goods being addressed to the incorrect warehouse there may be a short delay in your refund being processes while the goods are being re-directed.
|Order ready for collection||Your order is ready for collection at the store.
Please note: You must collect your order within 14 days of receiving your notification email.
|Collected||Your order has been collected.
|Return in progress||We are processing your return.
|Return refund complete||We have processed your return.
Please note: Some banks may take longer than others to process refunds.