01531 822460
07837 502784

Mon to Fri 9am to 5pm
Sat 9:30am to 4:30pm

Delivery times & charges

We despatch the majority of our orders by the next working day.

  • Deliveries to UK addresses are made Monday to Friday between 9am to 6pm, excluding Bank Holidays.
  • Deliveries to the Scottish Highlands and Islands, offshore locations and Northern Ireland may take a little longer.
  • Multiple items may be delivered in more than one parcel and at different times.

*Please note that the following delivery exceptions apply:

Product TypeDelivery ChargeDelivery Time*
Clothing 5.00 Within 24 hours
Footware 5.00 Within 24 hours
Stoves Collection Only N/A
Gifts  5.00 Within 24 hours
Wool Free up to 10 Balls Within 24 hours

 

Order tracking information

We will send you email updates through every stage of your order. In each email your current order's status will be shown. Each order status is explained in the table below.

We deliver most parcels via our courier. You can track these parcels by clicking on the parcel reference link on your email. Once you have clicked on the link you will be directed to the courier website.

StatusDescription
Processing Your order is being processed.
Despatched Your order has been despatched to the courier.

For heavy and large products your order is ready to be despatched by our carrier. The carrier will contact you to arrange a suitable date for delivery.
Cancelled
Your order has been cancelled due to stock availability, no payment has been taken.

Return received Your return has been received. However, due to goods being addressed to the incorrect warehouse there may be a short delay in your refund being processes while the goods are being re-directed.

Order ready for collection Your order is ready for collection at the store.

Please note: You must collect your order within 14 days of receiving your notification email.

Collected Your order has been collected.

Return in progress We are processing your return.

Return refund complete We have processed your return.

Please note: Some banks may take longer than others to process refunds.

Contacts

Tel: 01531 822460

Country Corner
23 Broad Street
Newent
Gloucestershire
GL18 1AQ